Dropship QuestionsUpdated 3 months ago

What exactly is dropshipping?

It is a streamlined process where our suppliers deliver products straight to your doorstep after you place an order with us on our website.

Why do we dropship products? 

Dropshipping benefits all of us because we can maintain a wider selection of products and keep expanding what is offered on our website. By dropshipping products when necessary, we’re able to operate more efficiently, and we pass those cost savings directly to you! We’ve carefully curated our network of suppliers who share our commitment to quality and care about customer satisfaction just as much as we do.

Why do drop-shipped products take longer to ship?

These items are shipped directly from the vendor, and therefore, they may have different shipping and ordering guidelines. Please note that all drop-shipped items are dispatched via ground shipping. Should you have any queries regarding the delivery timeframe of your drop-shipped item, please don't hesitate to reach out to our customer service team here. We're here to assist you every step of the way!

Can I return a drop-shipped item?
Drop ships are custom-ordered products that are not stocked within our warehouses. Therefore, we are unable to accept returns on these items. For a full list of non-returnable items, view our Returns Policy. 

Can I overnight a drop-ship product?
All drop-shipped products are shipped ground from the vendor, so they cannot be overnighted. Thank you for your understanding!