General Information
General Ordering Information for Heat Transfer Warehouse.
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Ordering Information
Can I order over the phone?. All orders are placed online to allow for order accuracy and timeliness. Plus, ordering online with your Heat Transfer Warehouse account allows you access to view your order history. Can I cancel my order?. Heat Transfer
Return and Refunds
Is there a time frame in which items can be returned?. All returned items are expected to be back in our warehouse within 15 business days of receiving the order. Returns received at our warehouse after 15 business days or without an RMA will be deni
Shipping and Tracking
Can I ship my order internationally?. Yes. We can ship most products internationally. We are unable to ship all equipment, any drop-ship products, and all clothing internationally at this time. International orders do not qualify for free shipping. F
Custom Products
Can I reorder a custom design that I have already ordered?. Yes. Your order can be defined as a “reorder” if you intend to purchase exact copies of your previous transfers. Only the reorder quantity may be different from the original order. The artwo
Troubleshooting
What is a heat transfer mask?A heat transfer mask is a heat-safe application tape used for materials like printable vinyl and patterned HTV. It lifts your design from the carrier sheet/liner of the material so that it can be properly applied. Where c
Payment
When will I be charged for my order?. Payment is processed for all orders at the time of checkout. What payment options do I have?. We accept payments via VISA, MasterCard, Discover, and American Express. Additionally, we offer Google Pay and PayPal
Dropship Questions
What exactly is dropshipping?. It is a streamlined process where our suppliers deliver products straight to your doorstep after you place an order with us on our website. Why do we dropship products?. Dropshipping benefits all of us because we can ma