Return and RefundsUpdated 2 months ago

Is there a time frame in which items can be returned?

All returned items are expected to be back in our warehouse within 15 business days of receiving the order. Returns received at our warehouse after 15 business days or without an RMA will be denied. If the return is denied, you will be asked to pay return shipping for it to be returned to you. If the denied return is not claimed within 30 days, it will be considered abandoned.

Will I get a refund for returned products?

All returned items are for store credit minus shipping, and any product used with a 15% restocking fee.

Are there items that can not be returned?

Yes, please review the list below for non-returnable items:

• Equipment, including heat presses, vinyl cutters, printers, and embroidery machines.

• Custom-ordered products which can include products that are requested to be cut down, rhinestones, custom digital transfers, Supacolor transfers, Siser pattern vinyl, pattern vinyl, or pattern adhesive vinyl

• Dye sublimation inks that have opened and dye sublimation blanks that have been used/decorated.

• Any software or computer programs

• Sample Bundles (Siser Bundle, Specialty Products Bundle, Cameo Accessory Bundle, Digital Print Sample Pack, Heat Transfer Paper, etc), cyber specials, specials or discontinued items, mystery boxes 

• Dropships and clothing. Heat Transfer Warehouse sees these as a special order, as these are shipped directly from the supplier.

• Any printable vinyl that has been used and is not a full roll when returning.

• All international orders are non-returnable

• Miscellaneous items such as face masks, vinyl letter remover, or any other bottled chemical, altered or embellished garments, excluding irregulars, are non-returnable.

What do I need to do to start a return?

To begin a return, please contact customer service here.

For more information on returns, please see our Returns Policy page.