Shipping and TrackingUpdated 2 months ago
Can I ship my order internationally?
Yes. We can ship most products internationally. We are unable to ship all equipment, any drop-ship products, and all clothing internationally at this time. International orders do not qualify for free shipping. For more information, see our International Shipping Policy.
How do I track my order?
When an order is shipped, you will receive an email notification with a tracking number. You can also sign up for text message updates at checkout (text messaging and data rates may apply). If you are signed in when you check out, you can view your orders and order information in your account order history.
How long will shipping take?
We strive to process all orders placed Monday through Friday on the same day, provided they are submitted before the regional cut-off time. Orders placed after this time, during weekends, or those with special requests will be processed and shipped on the following business day. For more information on shipping regions, view our Shipping Policy. During peak seasons, processing times are subject to change without notice. Custom orders and drop ships will take longer to ship.
Can I change my shipping after placing my order?
After your order is placed, we are unable to accommodate any changes to orders, including changes to shipping details. This is due to the speed at which we process orders.
Can I change my address after I place an order?
Due to the speed at which we process orders, it is our policy that we do not allow address changes after an order has been placed. Please make sure to check you have the correct shipping address at checkout. If you need to change your shipping address, you can visit our secure payment processor Bolt at https://account.bolt.com/orders/ and modify it in the address book section.
Is there a cut-off time for placing an order to be shipped the same day?
Yes. See our Shipping Policy for more information. Cut-off times vary between 4 and 4:30 pm.
What is your standard shipping charge?
Our standard ground shipping charge is $12.95. Economy shipping is $9.95. We do our best to meet industry standards.
Additional shipping costs:
Dropships: To offer an expanded selection of specialized items, Heat Transfer Warehouse will "drop ship" these products directly from the manufacturer. Dropships do incur a fee that covers additional shipping and handling charges from the manufacturer. All Dropships will receive a $12.95 shipping charge. There are no guaranteed ship dates, as the drop ship items will be fulfilled as the manufacturer is able. Dropships ship ground UPS only and will come separately from your primary order. All drop-ship items are labeled as such on our website.
Clothing: All clothing ships ground via UPS. All clothing will receive a $12.95 shipping charge. These items may ship from any warehouse location across the country to fulfill the order and will always ship via UPS Ground service. Clothing may come in multiple packages. Tracking will be emailed to you once the order has been shipped.
Supacolor: All Supacolor Orders are drop-shipped items and will have a separate shipping charge. All shipping methods are AFTER production has been completed. Please see the "Custom Production Times" section for current production times.
FedEx 2-Day Air: $12.95
FedEx Next Day Air: $60.00
Equipment: All equipment will be shipped out with an adult signature required at the time of delivery. Some equipment may have additional shipping charges. We do not offer returns or refunds on equipment. Please see the
Do you offer free shipping after a certain amount?
Heat Transfer Warehouse offers free freight on orders over $185 (some restrictions apply based on product selection, item, and weight). Free ground freight applies only to the 48 contiguous states. Additional shipping costs may apply for Canada, Alaska, Hawaii, and Puerto Rico.
Shipping Options:
Economy Shipping Flat Rate: Heat Transfer Warehouse will ship your order in a variety of ways to ensure you get your package via FedEx or UPS shipping options. Only available for orders less than $50 and below 7 pounds. Other restrictions may apply.
Ground Shipping: When this shipping method is chosen, Heat Transfer Warehouse will ship with the carrier of their choice, either FedEx or UPS. Some restrictions apply.
I Love UPS: If this ground shipping method is chosen, your package will be shipped UPS. Additional fees may apply.
I Love FedEx Ground/Home: If this ground shipping method is chosen, your package will be shipped to FedEx. Additional fees may apply.
UPS 2-Day Air: Orders will be charged the live shipping rate for your location for a 2-business-day air shipping option. This is a live-rate shipping option for your location based on the weight of the materials ordered. If this 2-day air shipment option is chosen, all orders will be delivered in two (2) business days. If an order is shipped on a Friday using this method, it will not be delivered until the following Tuesday unless a federal holiday is observed. Cut-off time for all 2-Day Air is 3:00 PM within your region.
FedEx 2-Day Air: Orders will be charged the live shipping rate for your location for a 2-day business-day air shipping option. If this 2-day air shipment option is chosen, all orders will be delivered in two (2) business days. If an order is shipped on a Friday using this method, it will not be delivered until the following Tuesday unless a federal holiday is observed. Cut-off time for all 2-Day Air is 3:00 PM within your region.
UPS Next Day Air: When chosen, this live rate shipping option will be delivered the next business day by the end of the day. If an order is placed on Friday with this option, it will not arrive until the next business day (Monday, unless a federal holiday is observed, it will arrive the following business day). Cut-off time for all Standard Overnight is 3:00 PM within your region.
If you place an overnight order after the cut-off time on Thursday, your order may not reach you until the following Monday. Additional fees may apply.FedEx Overnight: When chosen, this live rate shipping option will be delivered the next business day before noon. If an order is placed on Friday with this option, it will not arrive until the next business day (Monday, unless a federal holiday is observed, then it will arrive the following business day). Cut-off time for all Standard Overnight is 3:00 PM within your region.
Overnight Saturday Delivery: All orders are processed Monday through Friday, excluding major holidays. When this shipping method is chosen, Heat Transfer Warehouse will ship at their discretion with whichever carrier will deliver to your area on Saturday. The cut-off time for orders to be placed for Saturday delivery is Friday by 3:00 pm within your region. Some exclusions may apply, and Additional fees may apply.
Curbside Pick Up: This is a flat rate fee for process/handling fees.
Roadie Same Day Delivery: Per warehouse location, orders must be placed Monday-Friday before 1PM.