TroubleshootingUpdated 3 months ago

What is a heat transfer mask?
A heat transfer mask is a heat-safe application tape used for materials like printable vinyl and patterned HTV. It lifts your design from the carrier sheet/liner of the material so that it can be properly applied.

Where can I find application instructions?
All application instructions are available on all product pages. If you ever have questions about application instructions or are struggling to find any, please reach out to our customer service team here.

Why isn't my material sticking?
Check the application instructions to be sure you are using the correct settings. If you are still having trouble, reach out to our customer support here. Be sure to include your order number, the material that you are having trouble with, and the garment type and color you are pressing on. We also have a blog that may be helpful called “How to Fix HTV Not Sticking”!

You can always find helpful information by staying up to date with our blogs or videos.